Welcome to our F.A.Q. page!
frequently asked questions
What is Buck Ridge Outdoor all about?
Our story began in the quite hills of Springfield, Arkansas in 2011 as Buck Ridge Soap Companyβselling handmade natural soaps at local markets and on Etsy. As demand grew, we launched our website in 2017 and introduced our products to a wider audience. Over time, our love for the outdoors inspired us to evolve beyond skincare. Buck Ridge Outdoor is the natural extension of that journeyβrooted in real ingredients, real grit, and a passion for helping people Buck the City Life through durable, everyday outdoor gear.
Where are you located?
Our home base is 39 Dogwood Lane, Springfield, AR, 72157, USAβwhere the air is fresher, the gear is tougher, and life is just a little simpler.
Are your products available for both men and women?
Absolutely! Our gear is designed for everyone who loves the outdoorsβor just loves dressing like they do. Weβve got high-quality apparel and accessories for all.
Can I trust the colors and look of the product images?
We do our best to accurately represent every product, but actual colors may vary slightly due to screen settings and lighting. We promise the real deal is just as greatβif not better!
Where do you ship?
Currently, we only ship within the United States. We're working on expanding internationally in the futureβstay tuned!
How long does delivery take?
Total delivery time = processing time + shipping time. Times vary by product and supplier, so check individual product pages for accurate timelines. All estimates are in business days.
Which shipping carriers do you use?
Our suppliers partner with trusted names like USPS, DHL, FedEx, ePacket, and others. While you canβt choose the carrier, rest assured itβll be the most efficient option available.
Whatβs your return policy?
We offer:
- 15-day returns for most items
- 30-day returns on select items (see product descriptions)
- Non-returnable items include personal care products like soaps (for hygiene reasons)
How do I return an item?
1. Check the product page for return eligibility.
2. Make sure the item is unused and in original packaging.
3. Ship it to the address listed on the original package.
4. Youβll need to cover return shipping if itβs just a change of mind.
Start the return by emailing us at buckridgeoutdoor@gmail.com or using our Contact Us form.
What if I received a damaged or incorrect item?
No worriesβweβll make it right. Contact us with:
- A photo of the item
- Your order number
- Item name
- A short note about the issue
Weβll coordinate a refund or replacement with our supplier ASAP.
Contact us via email at buckridgeoutdoor@gmail.com
What payment methods do you accept?
We accept Shopify-supported payment options like PAYPAL. Your payment is securely processed, and youβll receive an order confirmation via email.
Is my personal information safe?
Absolutely. We follow strict privacy protocols and partner with Shopify to ensure your data is protected. For full details, check our Privacy Policy
Can I cancel my order after placing it?
Orders are processed quickly, so cancellations may not be possible after acceptance. Please double-check your cart before checking out.
Are your products guaranteed?
Our items are sold βas isβ unless stated otherwise. We donβt guarantee uninterrupted or error-free service, but weβre always here to help if you experience an issue.
Can I reuse your site content or logo?
All images, logos, and content are protected by intellectual property law. You may use the site for personal, non-commercial purposes only. Want to collaborate? Reach out!
What happens if I misuse the site?
We reserve the right to suspend or cancel accounts involved in unlawful activity, spamming, or violating our Terms. Keep it clean and respectful, and weβll all get along fine.
Do you use cookies or track my browsing behaviour?
Like many online stores, we use cookies to enhance your experience. You can manage your preferences via your browser settings. Details are in our Privacy Policy.
How can I get in touch with customer service?
Email us at service@buckridgeoutdoor.com OR buckridgeoutdoor@gmail.com or use our Contact Form. Weβre happy to help!