Customer Service

At Buck Ridge Outdoor, we believe great gear deserves even better service. Whether you're tracking an order, starting a return, or just have a quick question, we're here to help every step of the way.

πŸ“¦ Order & Shipping Support

Where do you ship?

We currently ship to customers within the United States only. We’re working on expanding our reach, so stay tuned!

When will I get my order?

Delivery = processing time + shipping time. These vary by supplier and product, so please check individual product pages for accurate timelines. All timeframes are in business days.

Which carriers do you use?

Our suppliers work with reliable carriers including USPS, FedEx, DHL, ePacket, and local services. Carrier selection is automatic based on efficiency.

What if my order is delayed?

We do our best to ship on time, but delays from carriers or unforeseen events can happen. Once the order is handed to the carrier, title and risk of loss pass to you. We'll notify you if we hear of major issues.

πŸ”„ Returns & Refunds

What’s your return policy?

  • 15-Day Returns: Most items, if you change your mind.
  • 30-Day Returns: Select items (see product descriptions).
  • Non-returnable: Soaps and personal care items (for hygiene reasons).

Items must be unused, in original condition and original packaging.

How do I return an item?

  1. Check the product page for eligibility.
  2. Ensure the item is unused and in original packaging.
  3. Ship to the return address listed on your original package.
  4. For change-of-mind returns, return shipping is your responsibility.

Start your return by emailing us at service@buckridgeoutdoor.com ORΒ buckridgeoutdoor@gmail.com or using our Contact Us form.

What if I received a damaged or incorrect item?

No worriesβ€”we’ll fix it fast. Please send:

  • A photo of the item
  • Your order number
  • Product name
  • A short explanation (e.g., β€œdamaged in shipping”)

We’ll process a refund or replacement ASAP.

πŸ” Privacy & Account Help

Is my personal information secure?

Yes. We use secure technology and privacy best practices. For full details, view our Privacy Policy.

Can I control how my data is used?

  • Opt out of emails anytime via the β€œunsubscribe” link.
  • We support Global Privacy Control (GPC) to block targeted ads.
  • You can request access, correction, or deletion of your data.

πŸ“ƒ Policies & Legal

Where can I view your policies?

🧭 Contact Us

Need help or have a question?

We typically respond within 1–2 business days.

Thanks for shopping with Buck Ridge Outdoor. Whether you’re trekking through the woods or just relaxing under the starsβ€”Buck the City Life with confidence.