Refund policy

Return and Refund Policy

At buckridgeoutdoor.com, we want you to be thrilled with your outdoor gear. Our Return and Refund Policy ensures a smooth process if you need to return or exchange an item. Please review the specific return policy for each product, as outlined in its description, as some items have unique conditions.

Return Timeframes

  • 15-Day Returns: For most items, you can return the product within 15 days of receipt if you change your mind.

  • 30-Day Returns: Select items are eligible for return within 30 days of receipt. Check the product description for details.

  • Non-Returnable Items: Certain products, such as soaps or other personal care items, are non-returnable due to hygiene reasons. This is clearly noted in the product description.

How to Return an Item

  1. Check Eligibility: Confirm the return timeframe and conditions in the product description.

  2. Prepare the Item: Ensure the product is unused, in its original condition, and in its original packaging.

  3. Return Address: Ship the item to the address listed on the package it arrived in.

  4. Cover Shipping Costs: For returns due to a change of mind, you are responsible for return shipping costs.

Refunds for Damaged or Incorrect Items

If you receive a damaged product or the wrong item, we’ll make it right. Please contact us within the return timeframe noted in the product description, providing:

  • A photo of the damaged or incorrect item.

  • Your order number.

  • The item name.

  • A brief note explaining the reason for the return (e.g., "damaged during shipping" or "received wrong item").

Once we receive this information, we’ll work with our supplier to process your refund or replacement promptly.

Please note: The refund should be processed back to your payment method within 2 business days.  However, depending on your bank’s processing times, it may take up to 10 business days for the refunded amount to appear in your account.

How to Contact Us

To initiate a return or discuss any issues, reach out to us at service@buckridgeoutdoor.com OR buckridgeoutdoor@gmail.com or use our Contact Us online form [https://buckridgeoutdoor.com/pages/contact]
or write to us:
BUCK RIDGE OUTDOOR
39 Dogwood Lane, Springfield, AR, 72157, US.

We’re here to ensure your outdoor adventures start with confidence!